FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS


Ring Size



All products are listed with standard US sizing unless otherwise noted. If you are unsure of your ring size, we recommend you stop by our Venice store or your local jeweler to have your finger measured.


Ready-to-Ship Pieces



All ready-to-ship pieces ship within 2-3 business days from purchase with standard delivery. If pieces are ordered over the weekend, they will ship that following week. To ensure safe delivery we generally do not ship over the weekend or holidays. 


Made-to-Order Pieces



All made to order collection pieces typically ship within 3-4 weeks of purchase unless noted otherwise. Bridal collection and custom commissioned pieces ship within 6-8 weeks. Please note any specific timelines or dates in your order and we will work to best accommodate.  


Payment



We accept all major credit cards, Apple Pay, PayPal and Grace Lee Gift Cards.


Sales Tax



Sales tax will be automatically applied to your order based on applicable state and local sales tax laws and shipping destination. Sales tax of 7.25% will be added to all orders shipping to a California postal code. An additional 2.25% will be added for all Los Angeles County postal codes.


Delivery and Shipping



Local Pickup

In-person pickup is available at our Venice, CA studio. Select “In Store Pickup (Los Angeles Only)” during checkout and we will email you to schedule a pickup time once your order is complete.

 

Domestic Shipping

Complimentary Standard 2-Day Delivery is offered for all orders over $300, otherwise shipping is calculated at checkout. To ensure safe delivery we generally do not ship over the weekend or holidays. Grace Lee is not responsible for lost packages, delays or any other issues with your delivery once your order has left our facility. 

 

International Shipping

Online orders are only available for shipping within the United States. For questions or special requests please email us at contact@gracelee.com.

 


Returns and Exchanges



All collection pieces are made to order and final sale. If there is an issue with size or quality please email us at contact@gracelee.com.


Intellectual Property



Grace Lee holds copyrights and patents on all custom and collection pieces, designs and images. We request that you respect our intellectual property. Please do not copy or reproduce our designs or images. We thank you in advance for your understanding and cooperation.




For all other questions or further assistance please email contact@gracelee.com