Frequently Asked Questions

    FAQ

    Ring Size

    All products are listed with standard US sizing unless otherwise noted. If you are unsure of your ring size, we recommend you stop by our Venice store or your local jeweler to have your finger measured.

    Ready-to-Ship Pieces

    All ready-to-ship pieces ship within 2-3 business days from purchase with standard delivery. If pieces are ordered over the weekend, they will ship that following week. To ensure safe delivery we generally do not ship over the weekend or holidays. 

    Made-to-Order Pieces

    All made to order collection pieces typically ship within 3-4 weeks of purchase unless noted otherwise. Bridal collection and custom commissioned pieces ship within 6-8 weeks. Please note any specific timelines or dates in your order and we will work to best accommodate.  

    Payment

    We accept all major credit cards, Apple Pay, PayPal and Grace Lee Gift Cards.

    Sales Tax

    Sales tax will be automatically applied to your order based on applicable state and local sales tax laws and shipping destination. Sales tax of 7.25% will be added to all orders shipping to a California postal code. An additional 2.25% will be added for all Los Angeles County postal codes.

    Delivery and Shipping

    Local Pickup

    In-person pickup is available at our Venice, CA studio. Select “In Store Pickup (Los Angeles Only)” during checkout and we will email you to schedule a pickup time once your order is complete.

     

    Domestic Shipping

    Complimentary Standard 2-Day Delivery is offered for all orders over $300, otherwise shipping is calculated at checkout. To ensure safe delivery we generally do not ship over the weekend or holidays. Grace Lee is not responsible for lost packages, delays or any other issues with your delivery once your order has left our facility. 

     

    International Shipping

    Online orders are only available for shipping within the United States. For questions or special requests please email us at contact@gracelee.com.

    Returns and Exchanges

    All collection pieces are made to order and final sale. If there is an issue with size or quality please email us atcontact@gracelee.com.

    Intellectual Property

    Grace Lee holds copyrights and patents on all custom and collection pieces, designs and images. We request that you respect our intellectual property. Please do not copy or reproduce our designs or images. We thank you in advance for your understanding and cooperation.